– We will ship our products worldwide
– 2 years warranty for all products bought on our website
– You may return the goods to us within 14 days
– Products in stock will be shippedthe next business day, for products out of stock please check the availability on product page or feel free to contact us
– We accept the Bank wire transfer
– Your privacy is important for us and your personal information are safe with us therefore we will not be sold or disclosed to third parties
– We are using cookies on this website so you can use all its functionality.
– For the shipments outside of the European Union you are responsible for the Import taxes and duties.
FULL TERMS AND CONDITIONS
By making a purchase with us, you are agreeing to the following terms and conditions. These terms and conditions can be altered at any time, so you should read them before every purchase.
We will endeavour to adhere to stipulated delivery deadlines. However, as the unexpected delays may occur, delivery deadlines will not be binding unless expressly agreed otherwise. Our contractual obligations are subject to our supplier delivering the correct products to us on time.
Please note that the products which are in our stock we usually ships within 24 hours. If any additional customer´s requests or questions will be received, the order will be dispatched after all issues are clearly discussed. If the item is out of stock of the manufacturer, the seller will inform the customer first about the estimated delivery time and only after acceptance the order become definite. If you would like to be 100 % sure that we will be able to deliver your product on time, please contact us before placing order regarding actual availability.
IMPORT DUTIES AND TAXES:
Orders for delivery outside of the European Union may be subject to import duties and local taxes which are levied once the package reaches the destination country. Any additional charges for customs clearance must be borne by the customer. Hourglass s.r.o. have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so the customer should contact the local customs office for further information.
SHIPPING AND ITEM PROBLEMS:
Please do not take the package from the courier if it arrived with the damaged packing or if you see that our DAVOSA North Pole sealing tape was damaged. Otherwise it is not possible to make later claim with shipping company. If you accepted the broken package, it is your responsibility. Please contact us to initiate a investigation within 5 business days if the item inside the package was damaged or if you think that your packages was lost or it is not possible to locate it. Postal companies will process a claim for the package. Claims can take two months to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Hourglass, s.r.o. and a replacement item(s) will be shipped out. If that item(s) is/are no longer available, Hourglass, s.r.o. will gladly refund your original payment.
RETURN POLICY AND CANCELLATION RIGHT:
If you are not satisfied with your purchase, you may return it for exchange or refund within 14 days after receipt of the item. Remember, the cost of shipping will be deducted from your total refund and you are obligate to send the goods back to us on your own expense. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in unused condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in unused condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. Please do not tape or write anything on the item or the original manufacturer’s carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items. ANY SIGNS OF WEAR, REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN. Please note, that all returns are subject to prior inspection. Only after success inspection we will be glad to refund your money back.
- All returns must be properly packed in an outer shipping carton.
- All returned packages must be insured to full value.
- A copy of your original invoice must be included in your return package.
- If a package is refused by the customer, shipping will be deducted for the cost of shipping to and from the customer.
- Watches made on special request or custom made watches are not subject of return policy.
Please send us your returned goods (letters and parcels) to the address below:
Pácerová cesta 972/11d
Cancellation request can only be acknowledged if the particular order has not been processed & dispatched by us. Kindly get in touch with us at the earliest possible with the cancellation request.
Thank you for your understanding.
Hourglass, s.r.o. will accept payments via the following method:
Bank Wire Transfer:
Hourglass, s.r.o. accepts direct wire transfers for both domestic and international orders. After your order, you will will be given our bank account number. As your note, please fill your ORDER NUMBER. Hourglass, s.r.o. (our bank – Fio banka) usually receives domestic wire transfers up to 2 business days; international wire transfers about 2 to 5 business days to process. Please contact us with the anticipated wire transfer date and your payment information, so we may expected your payment. After payment is received, your order will be shipped.
Hourglass, s.r.o. will service every watch sold through our website for a period of 2 years after purchase. After this period any warranty through www.davosanorthpole.com expires, you are welcomed to send your timepiece back to us for repairs at the fair price, meaning you will pay exactly what we do. In that case, customer is responsible for all shipping charges. If you believe that your watch isn’t working properly, please write us details about a problem to our email.